Privacy Policy

Limore is a luxury ground transportation service operating globally. Our registered business address and data controller details are available on request via our contact page.

We collect information you provide directly to us:

• Full name, email address, phone number when you make a booking or enquiry
• Company name and billing address for corporate accounts
• Payment information (processed securely via third-party gateways — we do not store card numbers)
• Pickup and drop-off addresses, flight numbers and travel preferences
• Communications you send to us via email, contact forms or phone

We also collect data automatically when you use our website:

• IP address, browser type, device type and operating system
• Pages visited, time spent, referral source (via cookies and analytics)
• Approximate geographic location based on IP address

We use your personal data to:

• Process and manage your bookings and payments
• Send booking confirmations, chauffeur details and journey updates
• Respond to enquiries and provide customer support
• Send service-related communications and invoices
• Improve our platform, services and user experience
• Comply with legal obligations and prevent fraud
• Send marketing communications where you have opted in (you may opt out at any time)

For users in the European Economic Area (EEA), our legal basis for processing personal data is:

• Contract performance — to fulfil your booking
• Legitimate interests — to improve our services and prevent fraud
• Legal obligation — to comply with applicable laws
• Consent — for marketing communications and non-essential cookies

We do not sell your personal data. We share it only where necessary:

• With vetted local operator partners to fulfil your booking in the relevant city
• With payment processors (Stripe, etc.) to handle transactions securely
• With email and communication service providers to send booking updates
• With analytics providers (anonymised or pseudonymised data only)
• With legal authorities when required by law or court order

All third parties are contractually required to protect your data and use it only for the specified purpose.

Limore operates globally. Your data may be transferred to and processed in countries outside your jurisdiction, including countries that may have different data protection standards. Where we transfer data outside the EEA we ensure appropriate safeguards are in place including Standard Contractual Clauses approved by the European Commission.

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting and reporting requirements. Booking records are typically retained for 7 years. You may request deletion of your data at any time subject to our legal obligations.

Our website uses cookies and similar tracking technologies. We use:

• Essential cookies — required for the website to function correctly
• Analytics cookies — to understand how visitors use our site (e.g. Google Analytics)
• Preference cookies — to remember your language and settings
• Marketing cookies — only with your consent

You can manage cookie preferences via the cookie banner on your first visit or through your browser settings.

Depending on your location you may have the following rights regarding your personal data:

• Right to access — request a copy of the data we hold about you
• Right to rectification — request correction of inaccurate data
• Right to erasure — request deletion of your data
• Right to restriction — request we limit how we process your data
• Right to data portability — receive your data in a structured format
• Right to object — object to processing based on legitimate interests or for marketing
• Right to withdraw consent — at any time where processing is based on consent

To exercise any of these rights please contact us at office@thelimore.com. We will respond within 30 days.

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction or alteration. This includes SSL/TLS encryption, access controls and regular security reviews. No method of transmission over the internet is 100% secure; however we strive to protect your information to the highest standard.

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a child please contact us immediately.

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of our services after any changes constitutes acceptance of the revised policy. We will notify you of material changes via email where appropriate.

For any questions, concerns or data subject requests regarding this Privacy Policy please contact: